Privacy Notice

Your privacy is of upmost importance to us. During the course of your treatment at Radiant Balance Inc. (RBI), the clinic necessarily needs to hold some of your personal information. For example, we need to hold your contact details for appointment purposes and we also need to store your clinical notes online as a basic requirement of our clinical professional standards. Assessment notes will likely contain confidential personal information such as your medical history and details of previous and current treatment episodes.

We would like to make it clear that RBI will never pass any of your contact details to a third party and under no circumstances pass on any of your clinical records unless you have given your expressed written consent in cases where medical reports are required as part of your treatment. If you have been referred to RBI by a medical practitioner, then a discharge letter is often sent on completion of treatment. You have every right to see these letters or any other records pertaining to your treatment if you officially request to do so via a ‘subject access request’. RBI will always be happy to assist you in any request in this regard with no detriment to your ongoing treatment.  We can also confirm that your data will not be used for any automated profiling purposes.

You also have the right to have to have your personal data deleted on request and to withdraw treatment consent. However, we are required to retain notes pertaining to treatment episodes and any withdrawal of treatment consent would result in termination of your treatment episode.

Clinical notes no longer in use are deleted after eight years. We are however required to retain records for a longer period when the patient is a child.

All our clinical records are stored securely online and are unavailable to anyone except authorised clinicians. Personal contact details are used solely for appointment purposes and are stored securely on a cloud-based computerised diary system.